July 15, 2005
EUGENE WATER & ELECTRIC BOARD - JOB POSTING
Customer Care Representative
position summary: communicate with low income customers in person, by mail and phone with regard to billing and low income programs.
Training & experience required: high school diploma or GED. Three years customer service experience involving a wide variety of complex decisions and work processes in a high-volume customer base using an automatic customer account system. Human service experience and Spanish preferred.
Tasks: facilitate and set up payment arrangements including equal payment plans, range forgiveness plans, etc.
EWEB VALUES DIVERSITY IN ITS WORKFORCE
AND IS AN EQUAL OPPORTUNITY EMPLOYER
yet another example