Friday, November 30, 2007

Verizon's "IN" network: just don't assume


Robin's Commentary

Chances are if you're a Verizon customer, you've heard about the Verizon's "IN" network that allows customers to talk with unlimited minutes from Verizon to Verizon customers.

I'm a long time Verizon customer and I also subscribe to the "IN" network for the unlimited minutes to another Verizon phone. While I think it is really a great option, as I found out with both of my cell phones, just because you are a Verizon customer does not mean that you are automatically enrolled in their "IN" network.

On several different occasions, I have called Verizon to verify that my cell phone is included in the "IN" network, and I have even entered the phone number on their website which is supposed to also tell you whether or not you are "IN".

In both cases, I was informed that my cell phones were included, only to find out on my bill that they were not.

To give Verizon credit, they did adjust my bill on one of my phones without any hassle, however, my other phone which is still on an older plan had to be updated to the "family share" plan in order to be included in the "IN" network which also left me owing an extra $60 on my phone bill for the minutes that I was told at the time was included.

The point, if you're a Verizon customer, just don't assume and start racking up minutes without verifying that your phone is part of the "IN" network first.

28 Comments:

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